BOOKING CONDITIONS WITH COSTA BRAVA APARTMENT (CBA)

BOOKING CONDITIONS WITH COSTA BRAVA APARTMENT (CBA)

Arrivals and Departures in High Season (Last week of June to Mid September); Arrival – between – 16.00 – 19.00hrs, Departures before 10.00hrs

GENERAL

The conditions of the booking set out below imply a comprehensive agreement between both parties and form the foundations of the general agreement. We ask you to read them carefully. PRICES ARE IN EUROS.

Any booking made implies an acceptance of the general conditions.

The person who makes the booking must be 18 or over and is responsible for the veracity of the information provided.

The booking can be made by email or directly online on our website. The booking will be complete once the user has made the advance payment and has filled in the guest registration form with all the information on the people who will be staying at the property. 

An additional charge to the booking fee is the tourist tax imposed by the Government of Catalonia.

All the information provided by the user will be saved on a secure server and we guarantee that access to this information is only available to booking staff and will only be used for the actual booking and to communicate future promotions and offers to the client.

BOOKING ADVANCE PAYMENT

To confirm the booking, an advance payment of 50% must be made. This payment must be received within TWO (2) days after the booking is made on the property and can be made by bank transfer / PayPal / credit card or by the agency.

The booking advance payment is not a security deposit. Payment of the balance of the rental amount shall be made at least 30 days prior to the date of arrival and can be made by bank transfer / PayPal / credit card / or in cash on arrival. The means of payment must be indicated when confirming the booking.

Any cost incurred upon receipt of the amount will be borne by the payer.

SECURITY DEPOSIT

Depending on the property booked, CBA will request a security deposit of between €100 and €1,000.

This security deposit must be received by CBA at least 30 days prior to arrival, to be paid by credit card through our booking system. CBA guarantees return of this deposit through the credit card within 3 working days after you leave the property if no incidents have been reported.

On bookings where you have paid the deposit through an external payment platform, CBA will ask the person making the booking for their credit card details.

On entering the property, you have 8 hours to report any incident that you consider relevant. Once this has been exceeded, CBA will assume that the property is in perfect condition.

This security deposit is not part of the rent and will not be used if the following conditions are adhered to:

There is no damage to the property nor to its contents beyond reasonable use.

No damage has been produced through illegal activities or pets.

No smoking has taken place on the property.

All types of residues, rubbish or food have been collected and deposited in the municipal rubbish bins, crockery must be clean and returned to its place, the dishwasher must be empty, the fridge and freezer must be empty and clean, the sheets and towels folded at the foot of each bed and all surfaces and floors must be clean.

Bed sheets and towels (if supplied) must all be accounted for and must not be stained or damaged.

All sets of keys must be deposited in the specified place and the property must remain locked. The keys for the parking (if there are any) must be left inside the property upon leaving.

The renter has not been evicted by the owner (or their representative) or by the local police.

Any breakages or damages must be communicated to CBA or the owner. We will use the security deposit to repair any damages to the property, furnishings or accessories, or if additional cleaning is required.

By accepting our Terms and Conditions, you agree that any damage you or your companions cause will be deducted from the deposit and for any damage exceeding the deposit amount, you authorise CBA to charge to you on your credit card.

When any damage or incident occurs, CBA will send you the invoice for repair and the fees for CBA's management of said incident amounting to €50 (incl. VAT).

OPTIONAL SERVICES

Provision of air conditioning (if the option is available) is optional at the cost of €140 / week and will be paid in cash on arrival.

Optional cleaning service costs between €60 and €150 depending on the accommodation and will be paid in cash upon delivery of the keys.

Taking pets (if the option is available) has a cost of €12 per pet per night and will be added to the rental cost.

Provision of a cot has a cost of €50 per week.

IF YOU CANCEL OR MODIFY YOUR BOOKING

If you need to cancel or modify your booking, you must send us an email as soon as possible. A cancellation or modification will not come into effect until we receive your email. The cancellation date will be the date said email is received (DR) by CBA.

Cancellation costs will be calculated against the total rental cost according to when notification is received from the client (DR). The percentages are as followed:

35% if the DR is less than 60 days from the start of the rental plus administration costs of €50

70% if the DR is less than 30 days from the start of the rental plus administration costs of €50

100% if the DR is less than 15 days from the start of the rental plus administration costs of €50

Your booking is made as a consumer for the purpose of a holiday and you accept that CBA cannot be held responsible for any financial loss incurred or caused by you.

IF COSTA BRAVA APARTMENT CANCELS OR MODIFIES YOUR BOOKING

If CBA cancels your booking, we will return to you any payment you have made to CBA. However, we will not be responsible for repayment of any payment made to third parties during your holiday (including without limits travel costs, leisure costs, activity costs or insurance).

We reserve the right to change the property contracted for one of similar or superior characteristics in circumstances of force majeure such as sudden damages occurring after the booking date. Such changes will not incur any costs to the client.

ARRIVALS, DEPARTURES AND DELAYS

You must arrive at the property within the times set by us in the booking and you must depart within the time specified by us in the booking. If you are delayed in your arrival, you must contact the person whose details feature in the booking confirmation email. If you do not do this, we cannot guarantee you access to the property.

In high season (form the last week of June to mid-September) arrivals must be between 16.00 and 19.00 and departures before 10.00.

We will charge you €150 if you arrive between 19.00 and 21.00. We will not accept arrivals later than 21.00.

FEES AND SERVICES INCLUDED

The price includes a set of bed sheets and bath towels; 1 x shower and 1 x hand per person provided at the beginning of your stay. Bath towels are not provided in houses and apartments on the coast.

Provision of water, electricity and gas is included in the rental price for periods less than 21 days.

It is prohibited to take sheets and towels outside the property, for this reason we suggest you bring beach towels.

YOUR RESPONSIBILITIES

You and your companions undertake to abide by the rules laid down by the property.

You undertake to maintain and leave the property and the furnishings clean and in good condition, including all kitchen utensils, plates and glasses, as well as towels and sheets.

You undertake not to cause damage to the walls, doors, windows or any other part of the property, nor to do anything which could cause inconvenience or annoyance.

You undertake to do whatever necessary to protect your personal belongings while on the property.

You undertake to guarantee that all those in your party are covered by comprehensive travel insurance (including cancellation, flight delays, loss or damage to luggage or other belongings) and health insurance (including evacuation and repatriation cover).

You undertake NOT to allow more people to stay in the property than those declared in the booking, nor to modify the composition of the group during your stay, nor allow entry to pets to the property without prior authorisation in writing on our part. If this occurs, we reserve the right to deny you access to the property or to request you to leave it. These circumstances will be considered a cancellation on your part and we will not be obliged to reimburse you any of the amounts paid. Any payment returned will be entirely at our discretion.

You undertake to authorise CBA or its representative access to the property at any moment during your stay with the aim of carrying out repairs, in case of an emergency or simply to ensure ourselves that you are fulfilling the conditions of the Booking Contract.

You undertake to provide CBA with the personal information of all guests (name, surname, nationality, personal identification, gender, date of birth) within 48 hours following CBA's request. CBA will hand over this personal information to the police in order to comply with article 12.1 of the Basic Law 1/1992 on the protection of public security.

COMPLAINTS

If you have any complaints concerning the property during your holiday, you must communicate them as soon as possible to CBA. We will do our utmost to resolve the problem during your stay. However, complaints will not be accepted once the holiday has finished if a complaint has not been received previously from you.

LIMIT OF LIABILITY

Our maximum responsibility for losses that you may incur as a consequence of the breach of this Booking Contract by us is strictly limited to the amount we have received in relation to your booking. We decline any responsibility for any loss that is not considered a foreseeable consequence of a breach on our part of this Booking Contract.

BREACHES OF CONTRACT

It will not be considered a breach of this Booking Contract, nor will we be responsible for any mistake or delay in the offering of services under circumstances outside our control, such as floods, fires, explosions or accidents.

It will not be considered a breach of this Booking Contract, nor will we be responsible for the lack of assistance from external services that independent companies provide, such as telephone, water, electricity or internet access.

It will not be considered a breach of this Booking Contract, nor will we be responsible for unpleasant odours produced by discharge in fields adjacent to the property.

According to the European regulations (directive on 2011/83/EU) on consumer rights, accommodation contracts do not have the right to withdrawal. Art. 16 (l) of the EU Consumer Rights Directive contracts relating to the provision of accommodation are exempted from the right of withdrawal if the contract provides for a specific date or period of performance.

Guests will be required to sign a reservation contract

Accommodation at Costa Brava and Empordà
+34695243334
admin@costabravapartment.com